Travel safely: Hygiene measures, safety precautions and cancellation conditions. More information.

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Travel safely with AllYouNeed Hotels

Your health & safety are our priority and the goal of our hygiene measures.

Covid-19 | Hygiene measures, safety precautions and cancellation conditions

The following measures in our houses ensure your safe stay. Please support us.

Arrival/Departure

  • For a quick check-in please fill in the online guest sheet before arrival
  • Welcome and information - friendliest at a distance
  • Contactless check-out is possible by prior payment

Public Areas

  • FFP2 masks compulsory in all public areas
  • Contactless disinfection dispensers in lobby and public areas
  • 2m distance between guests and staff
  • Floor markings help to keep distance
  • Plexiglas screen at reception provides additional protection
  • Contactless payment by debit or credit card preferred on arrival
  • Room keys/key cards are disinfected before each hand-out
  • Guest pens are disinfected after each use
  • All rental items are disinfected after return
  • Lifts are only entered room by room
  • Recorded disinfection of sensitive points in public areas several times a day
  • Cleaning by professional cleaning company with surface-specific products
  • Disinfectant available for guests to take away at reception
  • FFP2 masks available for guests at reception

Room

  • Cleaning by professional cleaning company with surface specific products 
  • Recorded disinfection of sensitive items in the room before each new arrival
  • Cleaning staff wears gloves and disinfects after each room
  • Rooms are well ventilated during cleaning
  • Rooms are - if possible - only occupied after 24 hours
  • All important information about the hotel and its services is available to you via QR code.

Breakfast

  • Staggered breakfast times: book desired breakfast time in advance at the reception desk
  • Disinfection dispensers at the entrance and at the buffet
  • FFP2 masks are compulsory in the breakfast area except during consumption at the table
  • Distance due to limited seating and use of the terrace if possible 
  • Breakfast to go or breakfast in the room as an alternative

Hotel staff

  • all staff are trained according to Covid-Guidelines
  • Covid-19 representative continuously adapts concept and is available for questions
  • FFP2 masks mandatory for all employees
  • Daily temperature check of staff members upon entry into service 
  • Employees are tested at least once a week


Entry-tests

To visit places such as restaurants and theatres in Austria, you are required to show a negative Covid test (or proof of vaccination/past COVID infection). More information HERE.
 

Cancellation conditions

  • A cancellation up to 24 hours prior to the agreed arrival day until 6 pm (local hotel time) is free of charge.
  • In case of later cancellation or if the Guest does not take up the reserved room without proof of cancellation the cancellation charge is 100% of the first night.
  • A cancellation is not possible, if the room is booked by taking advantage of the “Hot Deal rate” ( so called non-refundable rate).